Terms of Service

Welcome to CUS Studios

These Terms of Service govern your access to and use of our website, products and services. By visiting our website or purchasing from CUS Studios, you agree to be bound by these Terms.

Please read them carefully before placing an order.

• 1. Company Information
  
  This website is operated by CUS Studios.
  
  Business name: Cold Urban Stitch Studios
  Customer support email: support@cusstudios.com
  
  Throughout the site, the terms "we", "us" and "our" refer to CUS Studios.
  
  

• 2. Online Store Terms
  
  By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.
  
  You may not use our products, website or services for any unlawful or unauthorized purpose.
  
  We reserve the right to refuse service to anyone where legally permitted, including in cases of suspected fraud, abuse, misuse of our website or breach of these Terms.
  
  

• 3. Products
  
  CUS Studios offers streetwear clothing and related products.
  
  We make every effort to display product images, colors, sizing, descriptions and details as accurately as possible. However, slight differences may occur depending on screen settings, lighting, production batches or fabric characteristics.
  
  Product availability may be limited. We reserve the right to discontinue any product at any time, without prior notice.
  
  Limited drops and selected releases may not be restocked.
  
  

• 4. Pricing and Payments
  
  All prices are displayed in euros (€), unless otherwise stated.
  
  Prices may change at any time without prior notice. The price charged will be the price shown at checkout at the time the order is placed.
  
  We accept the payment methods displayed at checkout. Orders are only confirmed once payment has been successfully processed.
  
  If an obvious pricing error occurs, we reserve the right to cancel the order and refund the customer in full.
  
  

• 5. Orders
  
  After placing an order, you will receive an order confirmation by email.
  
  Please make sure all order details, including shipping address, email address, phone number and selected products, are correct before completing checkout.
  
  Once an order has been processed or shipped, we may not be able to modify or cancel it.
  
  We reserve the right to cancel orders in cases of payment issues, suspected fraud, stock errors, incorrect product information or other operational reasons. If an order is cancelled, the customer will be refunded where applicable.
  
  

• 6. Shipping and Delivery
  
  Orders are processed and shipped according to our Shipping Policy.
  
  Estimated delivery times may vary depending on destination, courier service, customs procedures, high-demand periods, public holidays or other circumstances outside our control.
  
  CUS Studios is not responsible for delays caused by couriers, customs authorities or incorrect shipping information provided by the customer.
  
  Any applicable customs duties, taxes or import fees are the responsibility of the customer, unless stated otherwise at checkout.
  
  

• 7. Returns, Exchanges and Right of Withdrawal
  
  Customers located in the European Union have the right to withdraw from an online purchase within 14 days of receiving the order, unless a legal exception applies.
  
  To be eligible for a return, items must be unworn, unused, unwashed, undamaged and returned in their original condition with tags and packaging where applicable.
  
  Returns and exchanges are handled according to our Refund Policy.
  
  To request a return or exchange, please contact us at: support@cusstudios.com
  
  Certain items may be excluded from returns where permitted by law, including personalized, custom-made or hygiene-sensitive items, if clearly stated before purchase.
  
  These Terms do not limit any mandatory consumer rights available under applicable law.
  
  

• 8. Product Care
  
  Customers are responsible for following the care instructions provided with the product or listed on the product page.
  
  CUS Studios is not responsible for damage caused by improper washing, drying, ironing, storage or general misuse.
  
  

• 9. Intellectual Property
  
  All content on this website, including logos, designs, graphics, images, product names, text, branding, layouts and visual identity, belongs to CUS Studios or its respective rights holders.
  
  You may not copy, reproduce, modify, distribute, sell or exploit any part of our website, products, designs or branding without prior written permission.
  
  

• 10. User Content
  
  If you tag, mention, submit or share content with CUS Studios, including photos, videos, reviews or testimonials, you grant us permission to repost, share or use that content for marketing purposes, unless you request otherwise.
  
  We will not claim ownership of your content.
  
  

• 11. Third-Party Links
  
  Our website may contain links to third-party websites, platforms or services.
  
  We are not responsible for the content, policies, security, accuracy or practices of third-party websites. Accessing third-party links is done at your own risk.
  
  

• 12. Accuracy of Information
  
  We aim to keep all information on our website accurate and up to date.
  
  However, errors, inaccuracies or omissions may occasionally occur, including product descriptions, pricing, promotions, availability, shipping details or images.
  
  We reserve the right to correct errors, update information or cancel orders affected by incorrect information, where legally permitted.
  
  

• 13. Promotions and Discounts
  
  Promotions, discount codes and offers may be subject to specific conditions, including minimum order value, expiration dates, product exclusions or limited availability.
  
  Discount codes cannot be exchanged for cash and may not be combined with other offers unless stated otherwise.
  
  We reserve the right to modify, suspend or cancel promotions at any time.
  
  

• 14. Limitation of Liability
  
  To the fullest extent permitted by law, CUS Studios shall not be liable for indirect, incidental, special or consequential damages resulting from the use of our website, products or services.
  
  Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including mandatory consumer rights.
  
  

• 15. Privacy
  
  Your personal information is processed according to our Privacy Policy.
  
  By using our website, you acknowledge that your data may be collected and processed as described in our Privacy Policy.
  
  

• 16. Complaints
  
  CUS Studios provides access to the official Electronic Complaints Book in accordance with Portuguese law.
  
  Customers may also contact us directly at: support@cusstudios.com
  
  We aim to respond to customer support requests within 24–48 business hours.
  
  

• 17. Governing Law
  
  These Terms are governed by the laws of Portugal.
  
  If you are a consumer residing in another country, you may also benefit from mandatory consumer protection rights under the laws of your country of residence.
  
  

• 18. Changes to These Terms
  
  We reserve the right to update, modify or replace these Terms of Service at any time.
  
  Any changes will be published on this page with an updated "Last updated" date.
  
  Your continued use of the website after changes are published means you accept the updated Terms.